Complaints Process

We accept that, despite out best efforts, we sometimes won’t meet the high standards that we set for ourselves. If this happens, we’ll be keen to put things right for you as quickly as possible.

If you are unhappy with our service, in the first instance, please let us know by emailing complaints@jameshallam.co.uk

Or if you prefer, you can write to us at:

Andrew Hall, James Hallam Limited, Queen of the South Arena, Lochfield Road, Dumfries, DG2 9BA. 

If we can’t resolve your complaint to your satisfaction, you may be able to refer the matter subsequently to the Financial Ombudsman Service (FOS). The FOS website is www.financial-ombudsman.org.uk

Also, if you purchased your insurance online and are unhappy with the product or service you received, you can use the European Commission Online Dispute Resolution (ODR) Service to make a complaint. To visit the ODR service platform, visit: https://ec.europa.eu/odr